Privacy Policy
What we collect, what we use it for, who else handles it, and how to ask us to change or delete it. The short version:
What we collect
What for
Who else
Your say
01 / What we collect
What we collect
Your details
Your name, email address, phone number and address, when you order, swap, trade in or create an account. If you sign in with Google or Discord, we get the name and email on that account.
Your orders
What you buy, swap, trade in or save to your wishlist, notes you leave with an order, and the messages we exchange.
Payment and payout details
You pay on Stripe's or PayPal's own page, so we never see or keep your card details. To pay you for a trade-in or a swap, we keep the PayID, bank account or PayPal email you give us, and any payment receipt you upload.
Photos and messages
Photos of games you send us for a quote, and what you write to our chat assistant, feedback form or email.
How you use the site
The pages you visit, your device and browser, and your IP address, through cookies and similar storage in your browser. We also record how pages are used, with anything you type into a form hidden.
02 / What we use it for
What we use it for
Your orders
To take payment, hand over or post your games, check the games you send us, pay you, and keep you updated by email or text.
Emails
Order emails, and one email after an order asking for a review. Perks emails only if you've opted in: see Emails in our Terms of Service.
Running the site
Fixing errors, improving the site, and stopping fraud and abuse.
Our records
Keeping the business and tax records the law asks of us.
03 / Who else handles it
Who else handles it
The services that help run our store
Payments (Stripe and PayPal), our website and database, sending emails, site analytics and error reports, an AI service that reads photos for quotes and answers our chat assistant, our team's messaging, and Australia Post for postage labels. Each gets only what it needs for its part. We don't sell your information.
Overseas
Our database is in Sydney. Some of these services store information overseas, mainly in the United States.
04 / How long we keep it
How long we keep it
Orders, payments and trade-ins
As long as we need them for our business and tax records. Photos and receipts stay with the order or quote they belong to.
05 / Your choices
What you can ask for
See, correct or delete it
Your Dashboard shows your details and lets you change them. For anything else, or to delete your account, email info@reposwitch.com.au. We keep only what we need for our records.
Perks emails
Opt in only. Leave with the unsubscribe link in any perks email, or the toggle on your Dashboard. Order emails aren't affected.
A concern
Email info@reposwitch.com.au first. If you're not happy with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
REPO SWITCH · PO BOX 86, PETERSHAM NSW 2049 · info@reposwitch.com.au · 0435 840 844. Last updated 29 September 2026.