Shipping & Delivery

When your order reaches the free-shipping amount shown at checkout. Express always has its fee.

In a Post Swap, the games you get count towards the free-shipping amount. We post them straight away if you choose Get yours now, or with Send yours first once your game passes our check and ours is in. Either way, post your game within 4 days of getting your QR code or label to keep your swap price. How Swap works →

We email your tracking number once your order is posted. How long it takes is Australia Post's timing for your postcode: Australia Post delivery times.

Anywhere in Australia, PO Boxes and parcel lockers included. We don't post overseas.

A preorder is posted once it's released, an On its way item once it arrives. If your games come in on different dates, you choose at checkout for each parcel: send it when it's in, or hold it for the next one. Each parcel sent has its own postage, with Standard free on a parcel of the free-shipping amount or more, and your order shows each date.

No shop and no set hours. When your order is ready we text or email you and agree a time and place to hand it over.

Yes. Choose Pay In Person at checkout and pay when we hand over your order: cash, card or PayID. Your order is held for you with nothing to pay up front. You can also pay online by card, PayPal, PayID or bank transfer.

A preorder can be collected once it's released, an On its way item once it arrives. If your games come in on different dates, you choose at checkout for each pickup: ready to collect when it's in, or held to collect with the next. Buying one is paid online at checkout; a swap for one with Local Drop-off can be paid when you drop your game off.

Choose Local Swap in the swap checkout: the same arrangement, and your game is checked with you when we meet. How Swap works →

Our prepaid Australia Post postage is free for a swap during our introductory offer: a QR code to show at any post office (valid for 4 days), or a label you print. If every game you send is a No Regret Swap game, it costs the Standard post price, unless it's the first parcel you send us.

Our prepaid Australia Post postage, emailed within 1 business day: a QR code to show at any post office (valid for 4 days), or a label you print. It's free when you send 3 or more games, or for your first one when you're signed in. Otherwise its fee shows before you submit and comes off your payout.

For a swap, rather post it yourself? When our prepaid postage costs money, choose Own postage at checkout and we'll give you the address. A trade-in goes with our prepaid postage.