Returns & Refunds

Swap the game for another one. It counts at the price you paid or our current selling price, whichever is lower. Our current selling price is what we sell the same version for on the day you swap, before any sale. What it counts for is at least the game's usual trade-in value. Say you paid $55 and we still sell it for $55: a $55 game costs nothing more, a $60 one costs $5 more, and a $45 one leaves you $10 in Repo Credits.

2 weeks from collecting it, or 18 days from the day we post it. If a parcel is slow and eats into your time, contact us and we'll extend it.

The game back as you got it: case, artwork, no damage. It covers pre-owned games, including a pre-owned copy you order before it's in, but not a new copy. It works once per game, and not for a game you got through No Regret Swap itself. It doesn't combine with other promotions. By post, the game you get doesn't count towards free shipping, and postage for No Regret Swap games sent on their own costs the Standard post price, unless it's the first parcel you send us.

A card or PayPal refund goes back to the same account; a PayID or bank transfer payment goes back to your bank account.

Any Repo Credits you used come back as credits.

Your bank or PayPal can take a few more days to show it after we send it.

Once paid, a preorder or On its way item isn't cancelled for a change of mind.

We cancel it and you get the full amount back, the way you paid. If you were swapping and haven't sent your game yet, don't send it.

If we've accepted your game and then can't bring in the one you ordered, we keep your game. What you paid goes back the way you paid it, and we pay you your game's locked-in value by PayID, or as Repo Credits if you'd rather.

The price is set when you order. If it drops later, the price you paid stays.

How your order is split into parcels, and how each one is sent, is set when you pay and can't be changed afterwards. If something needs cancelling, contact us.