Terms of Service

We specialise in pre-owned video games. Every pre-owned game is checked to read and start up when it comes into stock. New copies are unused and we don't open them to check; they may not be factory-sealed.

Orders are subject to availability. We may cancel an order because of a stock error, a pricing error or suspected fraud; if we do, we refund it in full. If only part of an order turns out to be unavailable, we refund that part.

Handed over at a Local Swap in NSW 2049, at your door with Home Swap where we offer it, or by post Australia-wide (Post Swap). Local Swap and Home Swap can be paid by card, PayPal or in person at the handover. Post Swap is paid by card, or by PayPal when you choose Get yours now. A swap with nothing extra to pay needs no payment.

Posted Australia-wide, or collected free with Local Pickup at Repo Switch NSW 2049. Paid by card, PayPal, PayID or bank transfer, or in person when you collect. The checkout shows which of these apply to your order.

A game that isn't out yet is a preorder. One we're out of is On its way: we're restocking it and more copies are coming to us. The same terms cover both. Buying one is paid online in full (card, PayPal or Repo Credits). Swapping for one needs no account. More than 7 days before its date it is Send yours first: your game comes to us by post or Local Drop-off, ours is posted or collected (Local Pickup) when it's in, and the swap price is paid by card, or in person when you drop your game off. Within 7 days of its date, or once it has passed, it is a Local Swap, one visit once it's in (paid by card or in person), or Send yours first by post. An order with one is sent in parts, one parcel per date, unless you choose at checkout to hold a parcel for the next one.

Once paid, none of these is cancelled for a change of mind. If we can't get it for you, we cancel it and you get the full amount back, the way you paid. On a swap, if we've already accepted your game, we keep it and pay you its locked-in value by PayID, or as Repo Credits if you'd rather. The price is set when you order and doesn't change if the shelf price drops. No Regret Swap covers a pre-owned copy, as it does any pre-owned game you get from us, but not a new copy. Returns & Refunds.

Card payments, including Apple Pay and Google Pay, are processed by Stripe. Repo Credits can go towards either kind of order.

Reservation fees are non-refundable but are deducted from your final purchase price. Final purchase eligibility depends on successful completion of required steps within stated timeframes.

Returns & Refunds covers both: No Regret Swap for a change of mind, and a full refund for a faulty or wrong item. How each way works: How Swap Works, Shipping & Delivery.

These terms apply to every game you send or bring us, in a swap or a trade-in. Each game must:

• come in its original case. We don't accept games without one.
• work: the cartridge reads and starts up.
• have a cartridge free of cracks, warping, heavy scratches and any modification.

Light wear from normal use may be acceptable.

We check every game when it reaches us. The price or swap value shown when you order is confirmed only after that check, and our decision on a game's condition and value is final.

On a Post Swap the swap price is locked when you pay. Post your game within 4 days of getting your QR code or label, or arrange a drop-off time within 4 days of placing your order, and we honour that price once it passes this check. If it isn't on its way, or a drop-off arranged, in time, a Send yours first swap is cancelled and refunded; with Get yours now you keep the game you bought, at the full price you paid.

• If its case is cracked, damaged or isn't the original, we may take $5 per game off its value.
• For any other problem, we don't accept the game. You can collect it from us at Repo Switch NSW 2049, or we post it back to you at your cost.
• We tell you before we go ahead with the rest of your order.

A console swaps for games or for another console, face to face: you bring yours to a Local Swap at Repo Switch NSW 2049, or we come to you with Home Swap where we offer it. You pay in person when we meet. A swap with a console or accessory can't end with money or Repo Credits coming back to you.

You confirm each of these at checkout. Your console must:

• work. A Switch: a screen with no scratches or cracks, and every button, both Joy-Con and the sticks working, with no stick drift. A PlayStation 5 or an Xbox: it turns on and shows a picture, plays discs if it has a disc drive, and its controller works, with no stick drift.
• come with its pieces, all working properly. A Switch: both Joy-Con and the dock (not on a Switch Lite) and its power adapter. A PlayStation 5 or an Xbox: its controller, its power cable and an HDMI cable.
• not be modified (custom firmware or changed hardware) or banned from its online services (Nintendo, PlayStation Network or Xbox network).
• be yours: you own it, it isn't stolen, borrowed or under finance, and you're free to swap it.

• You must be 18 or over, or have a parent or guardian with you at the handover.
• We may ask to see photo ID in the name on the order. We look at it; we don't keep a copy.
• If we have reason to think a console isn't yours to swap, we don't take it, and we may report it to the police.

A Switch's swap value is $5 less for each small piece its listing includes that you aren't bringing: the HDMI cable, the Joy-Con grip and the Joy-Con straps. In Console Check they start ticked, and you untick the ones you aren't bringing. If a piece left ticked isn't there when we meet, it's $5 for that piece at the handover. A PlayStation 5 or an Xbox comes with all its pieces, so nothing comes off.

We recommend moving your data off the console before you swap it:

• A Switch: use Nintendo's System Transfer to move your users, saves and software to your next console. If you won't have this console with you when you set up the next one, send the data to Nintendo's server (System Settings > System > System Transfer to Nintendo Switch 2); that also resets the console. Nintendo's guide
• Or back up a Switch's saves with Save Data Cloud (Nintendo Switch Online), and take out your microSD card and any game card.
• A PlayStation 5: back up your saves to PS Plus cloud storage or a USB drive, and take out any disc. PlayStation's guide
• An Xbox: check your saves have synced to the cloud, and take out any disc. Xbox's guide

For your privacy, we take your account off the console and reset it to factory settings with you at the handover: your Nintendo Account; on a PlayStation 5 we turn off Console Sharing and sign out your account; on an Xbox we remove it as your home Xbox and sign you out. The reset erases everything left on it.

We check your console with you when we meet. Once it passes, we take your account off it and reset it to factory settings with you. If it doesn't pass, it stays with you as it is and the swap doesn't go ahead: we don't keep a console that doesn't pass, pay for it or give credits for it.

To the maximum extent permitted by Australian law, we are not liable for indirect or consequential damages. Nothing in these terms excludes consumer guarantees under Australian Consumer Law.

How we collect and use it: Privacy Policy.

We may update these policies periodically. Updated versions will be published on this website.

Last updated 15 October 2026.